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The Position

TP B&H is looking for a Service Desk Agent (m/f/d) who will serve as the first competent point of contact for all support-related inquiries from our business clients.
In this B2B role, you will support one of our renowned clients, ensure smooth communication, and actively contribute to maintaining high service quality.

Are you an IT enthusiast who would like to start a new career path in this field?
Do you thrive in a dynamic environment and enjoy learning and developing your skills?

Whether you have little or no experience, what matters most is that you bring natural curiosity for information technologies and want to become part of a highly motivated team!

Start date: 30.04.2026
Application deadline: 13.04.2026
Employment type: Full-time
Country: Bosnia and Herzegovina
Location type: Remote, comfortably from home
Languages: English C1 / Serbian C1

Your Role

  • Handling IT incidents for business clients (hardware, software, network, access rights)
  • Working with the ticketing system: creating, prioritizing, tracking, and escalating tickets in accordance with SLAs
  • Support for business‑critical applications and coordination with external service providers when necessary
  • Professional customer communication and clear, easy‑to‑understand explanations of technical solutions
  • Maintaining documentation and knowledge bases
  • Proactive system monitoring

Your Profile

  • You are IT‑affine and have basic knowledge of using PCs, smartphones, tablets, printers, etc.
  • You know what is meant when the term IT security is mentioned
  • Terms such as network, Windows client, access management, and collaborative software sound exciting to you
  • Your English and Serbian language skills are strong enough that reading and learning technical material in these languages is no problem for you
  • You tend to work accurately, take responsibility, and approach tasks in a solution‑oriented way
  • You are reliable and place great value on teamwork

What we offer

  • Full‑time contract
  • Paid training
  • Fixed salary with the opportunity to earn monthly bonuses
  • Opening hours: 24/7, Monday to Sunday (your full‑time shift will fall within this timeframe)
  • Additionally paid night shifts and additional compensation for work on bank holidays
  • Professional and personal development opportunities with a globally active market leader
  • International colleagues in a pleasant working atmosphere
  • A 100% home‑office workplace

Interested?

If you're now wondering how you’re supposed to do this — don’t worry, we’ll teach you!

Please apply using the link below and upload your CV in PDF format.
The recruitment team will then get in touch with you.

*Only applications with complete application documents will be considered.

Link:  https://short.sg/j/63749764

Die Teleperformance fördert in vielfältiger Hinsicht aktiv die Gleichstellung von Mitarbeiterinnen und Mitarbeitern. Frauen werden bei gleicher Eignung, Befähigung und fachlicher Leistung bevorzugt berücksichtigt, sofern nicht in der Person eines Mitbewerbers liegende Gründe überwiegen. Gleiches gilt in besonderem Maße für Bewerbungen von Schwerbehinderten und ihnen gleichgestellten Menschen. Wir begrüßen daher mit Nachdruck alle Bewerbungen unabhängig von Behinderung, kultureller und sozialer Herkunft, Alter, Religion, Weltanschauung oder sexueller Identität.

Die Tätigkeit ist für Teilzeitbeschäftigte geeignet.