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Position Summary

The Ethics Specialist is a core member of the Global Ethics & Investigations team and supports the effective operation of the Global Ethics Hotline. The role is responsible for report intake and triage, including case routing, as well as post‑investigation quality assurance to help ensure cases are handled consistently and in alignment with established policies, procedures, and service level standards.

Through the application of defined criteria, sound judgment, and strong attention to detail, the Ethics Specialist contributes to a fair and trustworthy reporter experience, reliable case data, and effective program oversight, while upholding strict standards of confidentiality, objectivity, non‑retaliation, and data integrity in a global environment.

Primary Duties, Responsibilities, and Requirements

Report Intake & Triage

· Receive, review, and analyze reports submitted through the Global Ethics Hotline and other approved reporting channels.

· Categorize reports and determine the appropriate next steps using established intake and triage procedures.

· Assess priority, sensitivity, and handling requirements based on defined criteria.

· Communicate with reporters using standardized, policy-aligned templates while exercising sound judgment to tailor messages appropriately and support a positive, respectful reporter experience.

· Route cases to the appropriate internal stakeholders or investigation owners in accordance with established protocols.

· Collaborate with regional and cross-functional teams to ensure timely, uniform case management.

· Ensure confidentiality and non-retaliation principles are upheld in all interactions.

 

Quality Assurance

· Conduct post‑investigation quality assurance reviews to confirm compliance with procedural standards

· Verify accuracy and completeness of required fields, categorizations, procedures, investigation, and documentation.

· Apply standardized QA checklists to drive consistency across geographies and case types.

· Document QA findings and trends to support management reporting and program oversight.

· Identify recurring QA gaps or potential process issues and escalate to senior team members.

 

Program & Process Support

· Support adherence to Global Ethics Hotline policies, procedures, and service-level agreements (SLAs).

· Assist with maintaining process documentation, templates, and reference materials.

· Ensure the accuracy and integrity of case data in the case management system, supporting reliable analytics and reporting.

· Identify recurring intake, triage, or QA trends, and recommend enhancements to support continuous improvement.

· Assist with internal audits, certifications, and external reviews, as needed.

· Contribute to the ongoing enhancement of the speak‑up culture by supporting a safe, reliable, and accessible reporting experienc

Competencies

· Strong attention to detail and ability to follow structured, repeatable processes.

· Sound judgment, discretion, and critical thinking when handling sensitive or confidential information.

· Clear written and verbal communication skills, including the ability to document information objectively.

· Ability to work effectively in a high-volume, deadline-driven environment while meeting SLAs.

· Strong organizational and time-management skills.

· Ability to collaborate effectively across cultures, functions, and time zones.

· Comfort with case management systems and basic data analysis, including dashboards and reporting tools.

· Ability to quickly learn and apply processes across diverse business contexts.

· Cultural awareness and ability to navigate global nuances in reporter communication and case interpretation.

Qualifications:

· Bachelor’s degree with two (2) years of relevant experience or six (6) years of relevant experience post–high school.

· Minimum of two (2) years of experience in case intake, compliance operations, HR operations, investigations support, audit support, or a similar administrative or analytical role.

· Proficient in English, including written and verbal communication.

· Demonstrated ability to handle confidential information with integrity and professionalism.

· Ability to work independently while collaborating effectively with team members.

 

Preferred Qualifications:

· Exposure to ethics hotlines, whistleblower frameworks, HR case management, or compliance functions.

· Experience working in global or matrixed organizations.

· Awareness of ethics, compliance, data privacy, or whistleblower principles.

· Experience working with SLAs, quality reviews, or process controls.

· Strong ability to manage communication in sensitive or emotionally charged situations.

· Experience with case management or workflow systems (e.g., EQS, EthicsPoint, NAVEX, OneTrust).

· Multilingual capability.

Interested?

Please apply using the link below and upload your CV and Motivation Letter written in English in PDF format.
The recruitment team will then get in touch with you.

Only applications with complete application documents in PDF format will be considered.

Important: When applying, please upload your CV and motivation letter first, and then fill out the form with your contact details.

Application deadline: 21.04.

Teleperformance actively promotes equality among all employees in a variety of ways. Women are given preferential consideration when they have the same qualifications, abilities, and professional performance, unless there are overriding reasons in favor of another candidate. The same applies in particular to applications from people with severe disabilities and those with equivalent status. We therefore expressly welcome all applications, regardless of disability, cultural or social background, age, religion, belief, or sexual identity.