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Location: Hiring all around Bosnia & Herzegovina

Training & Onboarding: Sarajevo

Working Model: Work at Home (WAHA) following training

Start Date:1 October 2026

Open Positions: 40

 

Are you fluent in English, customer-focused, and interested in joining an international

customer experience project?

We are looking for English-speaking Coffee Specialists to join a new team with TP in

Bosnia & Herzegovina.

This opportunity combines an international working environment, comprehensive

onboarding in Sarajevo, and the flexibility of working from home following the

completion of training.

Your Role

As a Coffee Specialist, you will communicate with customers and provide professional,

friendly and solution-oriented support.

Your responsibilities will include:

Supporting customers through spoken and written communication

  • Understanding customer questions and providing clear and accurate information
  • Delivering a high-quality customer experience
  • Documenting customer interactions accurately in the relevant systems
  • Following established procedures and quality standards
  • Working toward individual and team performance targets
  • Representing the project professionally in every customer interaction

What We Are Looking For

  • English proficiency at C1 level
  • Excellent spoken and written communication skills
  • Strong customer-service orientation
  • Good computer and digital skills
  • Professional and positive communication style
  • Ability to work independently in a work-from-home environment
  • Flexibility to work within the project's operating schedule
  • Availability to attend the complete onboarding program in Sarajevo
  • Availability to start on 1 October 2026

 

Previous customer service or contact-center experience is an advantage, but strong

communication skills, motivation and English proficiency are especially important.

Training & Onboarding in Sarajevo

The onboarding program lasts 4 weeks in total and takes place in Sarajevo, Monday

to Friday.

For candidates who live outside Sarajevo, TP will provide:

  • 100% accommodation during the training period
  • Transportation from the candidate's city of residence to Sarajevo
  • Transportation related to the onboarding period
  • Weekend return transportation to the candidate's city of residence if theemployee chooses to return home

After training, the position transitions primarily to Work at Home (WAHA).

Salary & Benefits

Base Salary: 1,760 BAM gross per month

Performance Bonus: Up to 500 BAM gross per month

In addition:

  • Meal Allowance: 14.50 BAM net per working day
  • Internet Allowance: 60 BAM net per month

Ready to Join?

Click below to apply and be part of our first group, starting on 1 October 2026.

Click below to apply and secure your spot for our next onboarding waves, starting 23 September 2026 and 1 October 2026.

Link: 

After submitting your application, you’ll complete a short AI interview to help us

get to know you better. It usually takes 5 minutes or less, and you can complete it

on your phone or laptop with a working microphone and speakers.

 

We can’t wait to meet you!